We have worked with Swapna for several years when we were offering alternative courses to students with a variety of needs, behavioural, learning and emotional. Swapna was always extremely perceptive as to student needs and provided very sound advice on specific strategies and resources, which could be utilised to gain improvement, is student attitudes and behaviour. Swapna had an exceptional grasp of organisational practices behind alternative courses and was always clear on how such courses could be used in combination to gain productive outcomes, which met student needs. Consultations with Swapna frequently led to innovation within our establishment. Swapna was always highly motivated and reliable. She has the tenacity, organisational skills and ability to deliver what she promises.